Shipping policy
UK Shipping
UK Standard Delivery – 2–3 working days (£3.99)
All standard UK orders are dispatched Monday–Friday with Royal Mail (Tracked 48).
Enjoy free Standard Delivery on orders over £70
UK Next Day Delivery – order before 1pm (£9.99)
Next Day orders placed before 1pm (Monday–Friday) are dispatched the same day with Royal Mail (Special Next Day Delivery by 1pm).
Orders placed after 1pm on Friday will be dispatched on Monday, for delivery by 1pm the next working day (Monday–Saturday).
Enjoy free Next Day Delivery on orders over £120.
Worldwide Shipping
Please note that PinkGrapes is not responsible for customs fees, import duties, taxes or other charges applied to international orders, except where taxes or duties are specifically collected by us at checkout or where otherwise stated below.Europe
EU VAT & Customs
For EU orders with a goods value of €150 or less, VAT is calculated at your country's applicable rate and collected at checkout. These orders are shipped using the Import One-Stop Shop (IOSS) scheme, so VAT has already been paid and you should not be charged VAT again on delivery.
For orders with a goods value over €150, IOSS does not apply and VAT will not be collected at checkout. These orders may be subject to local import VAT, customs duties and courier/customs handling fees, which are payable by the recipient upon import.
Please note that the €150 IOSS threshold applies to the value of the goods, excluding separately stated delivery charges.
Standard Delivery – 5–8 working days (£13.99)
Free Standard Delivery on orders over £150.
Express Guaranteed Delivery – 3-5 working days
Italy, Spain, Portugal, Poland: £21.99
Germany, France, Ireland, Netherlands, Belgium: £19.99
Free Express Delivery on orders over £200.
⚠️ Please note: We do not ship orders to Germany DHL Packstations.
USA & Canada
🇺🇸 USA orders: No import duties or tariffs — we cover all charges.
Standard Delivery – 5–10 working days (£13.99)
Free Standard Delivery on orders over £180.
Express Guaranteed Delivery – 4-5 working days
USA - £29.99, Canada - £24.99
Free Express Delivery on orders over £250.
Australia & Rest of the World
Standard Delivery – 5–12 working days (£17.99)
Free Standard Delivery on orders over £200.
All International Standard orders are shipped with Royal Mail (tracked).
All International Express Guaranteed orders are shipped with UPS (tracked).
⚠️ Due to import restrictions in Dubai and the wider UAE, we are unable to ship adult toys to these destinations. If your order includes these products, they will be cancelled and refunded promptly.
⚠️ Due to local import regulations in Brazil, we are unable to ship any adult toys that contain batteries. If your order includes these products, they will be cancelled and refunded promptly. All other products can be shipped to Brazil without any issues.
Dispatch Times – 24–48 hours
All in-stock orders are dispatched within 24–48 hours (Monday–Friday), except for Next Day Delivery orders, which are prioritised, and all pre-orders.
Pre-Orders – 5–14 business days
Pre-orders are dispatched within 5–14 business days from the date of your order. For UK customers, in-stock items will be shipped separately so you don’t have to wait for your pre-order to arrive. For international customers, the full order will be shipped together once pre-order items are back in stock.
Discreet Packaging
All orders are packaged discreetly in plain grey mailing bags or plain boxes with no company logo.
There’s no need to worry about discretion on your bank statement. For most banks, your payment will appear as ‘SP PG Limited’. Please note that if you use certain online banks such as Starling or Monzo, your debit or credit card statement may display our full business name.
Delivery Estimates
International delivery times are estimates and not guaranteed, except for Express delivery services. If your delivery is more than 10 working days overdue for UK orders, or more than 20 working days overdue for international orders (from the date of dispatch), please contact us so we can investigate.
Weekend & Bank Holiday Orders
Orders placed after 12pm on a Friday are dispatched on Monday, with estimated delivery in the UK on Wednesday/Thursday. Our delivery timescales are based on Monday–Friday, excluding weekends and UK Bank Holidays. Bank Holiday orders are processed the next working day.
Address Accuracy & Re-Delivery
Please ensure your delivery address and any delivery instructions are entered correctly. Any parcels returned due to invalid addresses or unclaimed parcels will incur a re-delivery charge, payable by the customer. Please contact us if you would like your order re-delivered.
Paypal Orders
If you made your payment via PayPal and encounter any issues with your order, please contact our customer service team first and we will do everything we can to resolve it.
